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Online Collections Service Center
FAQs and Helpful Links
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General Collections FAQ's
Q: Who is Valor Intelligent Processing, LLC?
A: Valor Intelligent Processing is a nationally licensed, professional debt collection agency that partners with multiple tolling authorities including Florida's Department of Transportation to collect on outstanding toll balances.
Q: Is Valor a legitimate company?
A: Yes. Valor Intelligent Processing, LLC is a licensed and bonded debt collection agency that complies with all federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA).
Q: Why is Valor contacting me?
A: We are reaching out to you because our records indicate that you have an outstanding balance with one of our client partners. We have been authorized to assist in resolving this matter.
Understanding Your Debt
Q: Who do you collect debts for?
A: We represent a wide range of clients including utilities, telecommunications, tolling authorities, financial institutions, e-commerce companies, and government agencies.
Q: How can I verify that the debt is mine?
A: Upon request, we will provide a Validation of Debt Notice that includes details about the original creditor, account balance, and your rights. This ensures full transparency.
Q: What if I don't recognize the debt?
A: If you believe a debt is not yours, you have the right to dispute it in writing. Valor will investigate and provide documentation to confirm or correct the account.
Payment Options
Q: How can I make a payment?
A: Valor offers multiple secure payment methods, including:
- Online via our secure payment portal
- By phone with a live agent
- Digital wallets (Apple Pay, Google Pay, PayPal, Venmo, Cash App)
- Automated recurring payments
Q: Is my payment information secure?
A: Yes. Valor uses PCI DSS-compliant systems and encryption to protect your payment information.
Q: Can I set up a payment plan?
A: Yes Valor offers multiple payment options to assist customers with payment needs. We understand financial situations vary. Our team can work with you to set up an affordable payment arrangement tailored to your needs.
Consumer Rights
Q: What are my rights when dealing with Valor?
A: As a consumer, you are protected under the Fair Debt Collection Practices Act (FDCPA) and other state/federal laws.
Q: What if I can't pay right now?
A: We encourage you to contact us to discuss options that are available in resolving your account.
Communication
Q: Why do you keep calling me?
A: Valor communicates with consumers by mail, phone, email, and at times texts, to ensure you are aware of your account status with Florida's Department of Transportation. If you prefer a specific method of communication, let us know and we will honor your request whenever possible.
Q: Can you contact me at work?
A: Valor contacts consumers via phone numbers assigned to the accounts. If you are contacted via a work number and would prefer not to be, please let us know and we will update your account accordingly.
Q: What if I want Valor to stop contacting me?
A: You can submit a written request for us to not call or submit digital communications via the number provided. Please note that this does not erase the outstanding debt, but it will stop collection contact attempts via the number.
Compliance & Security
Q: Is Valor compliant with industry regulations?
A: Yes. We comply with FDCPA, FCRA, TCPA, HIPAA (when applicable), and state-specific regulations. We also follow strict data security and privacy protocols.
Q: Do you share my personal information?
A: No, Valor does not share your personal information, it is kept confidential and only used for the purpose of servicing your account in compliance with applicable laws.
Q: What makes Valor different from other collection agencies?
A: Valor leads with a digital-first approach, offering consumers modern payment options, self-service portals, and flexible solutions. We focus on compliance, empathy, and efficiency resolving debt while protecting consumer dignity.
Support
Q: When is customer support available?
A: Our call center is open 8:00 am to 6:00 pm, Monday through Friday. You can also access the online payment portal 24/7 www.payValortolls.com.
Q: Additional support note
A: For billing questions or disputes visit www.payValortolls.com or call our support line during business hours.
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FDOT FAQ's
General Information
Q: Why did I receive an invoice from the Florida Department of Transportation?
A: If you used the Florida Turnpike or other toll roads operated by the Florida Department of Transportation and did not pay with SunPass or another transponder at the time of travel, a toll invoice is mailed to the registered owner of the vehicle.
Q: Who is Valor Intelligent Processing and why are you contacting me?
A: Valor Intelligent Processing, LLC is an authorized collection agency for the Florida Department of Transportation. We assist motorists in resolving unpaid toll balances.
Q: Do I still owe FDOT or Valor?
A: The balance you owe is due to the Florida Department of Transportation. Valor has been authorized to help you resolve your toll invoice on their behalf.
Billing & Charges
Q: Why is the toll amount higher than expected?
A: If toll invoices are not paid by the due date, additional fees, administrative charges, or penalties may be applied in accordance with Florida law.
Q: Can I get a breakdown of the charges?
A: Yes. Please reference www.sunpass.com to review the detailed breakdown of the outstanding toll charges.
Q: What if I already paid this invoice?
A: If you believe your account has already been paid, please provide proof of payment (such as a receipt or bank record) so we can update your account and notify FDOT.
Q: Is this a legitimate letter? I received a similar letter from a different agency.
A: Yes, you have an outstanding balance that has been transferred to our collection agency.
Q: Why am I now being charged a fee when I was not previously?
A: Your previous balance was not paid to Florida Department of Transportation prior to being referred to our agency for collections. Once referred to collections, FDOT has authorized collections fees to be added to the outstanding balance.
Payment Options
Q: How can I pay my toll invoice?
A: You have several convenient options:
- Online via our secure payment portal : www.payValortolls.com
- By phone with a Valor representative
- By mail (check or money order payable as directed on your invoice)
- Digital wallets including Apple Pay, Google Pay, PayPal, Venmo, and Cash App
Q: Can I set up a payment plan?
A: Yes. Valor can work with you to set up a payment plan that fits your budget while ensuring timely resolution of your toll obligation.
Q: Is my payment information secure?
A: Yes. All payments are processed through PCI DSS-compliant systems with encryption to protect your information.
Q: I was on a payment plan with Alliance One, will my payment plan be honored?
A: Your account has been transferred to Valor Intelligent Processing by the FDOT. We are happy to create a new plan for you.
Disputes & Questions
Q: What if I wasn?t driving the vehicle when the tolls were incurred?
A: Toll invoices are issued to the registered owner of the vehicle. If your vehicle was sold, stolen, or otherwise not in your possession, you may submit detailed documentation to dispute the charges.
Q: How do I dispute a toll invoice?
A: You have the right to dispute charges. Please contact Valor directly or submit your dispute in writing with supporting documentation so we can review it with FDOT.
Q: Will unpaid tolls affect my driver?s license or registration?
A: Yes. Under Florida law, failure to resolve unpaid tolls may result in registration holds. Prompt resolution helps avoid additional penalties.
Q: I received this collection notice previously and already disputed this. Why am I receiving another notice?
A: If you are receiving another collection notice it is likely to have been determined that you are still responsible for resolving the account. If you believe that you are not responsible for the outstanding tolls, you are welcome to open a dispute on our 24/7 website www.payValortolls.com.
Contact & Support
Q: When is customer support available?
A: Our call center is open 8:00 am to 6:00 pm, Monday through Friday. You can also access the online payment portal 24/7 www.payvalortolls.com.